Frequently Asked Questions

Yes — အသင်းခွဲခြမ်းစိတ်ဖြာ operates under a valid gambling license from [Curaçao eGaming]. All betting operations are audited quarterly by independent testing agencies to ensure game fairness and accurate payout percentages. You can verify our license number at the bottom of any page on the site.

The welcome bonus requires a 30x rollover on the bonus amount only before withdrawal. For a $100 bonus, you must place $3,000 in bets minimum. Bets with odds of 1.50 or higher count toward the requirement. The bonus expires after 21 days if the wagering isn't completed.

KYC (Know Your Customer) verification is mandatory for all withdrawals to prevent fraud, money laundering, and underage gambling — this is required by our regulatory license. You'll need to upload a government-issued photo ID and proof of address dated within 3 months. Verification typically completes within 24-48 hours.

E-wallet withdrawals (Skrill, Neteller) process within 12-24 hours after internal review. Bank transfers and card withdrawals take 3-5 business days. The first withdrawal each month is fee-free; subsequent withdrawals incur a $20 processing fee. Minimum withdrawal is $20.

If a World Cup match is postponed before kickoff, bets remain valid for 48 hours. If the match is abandoned mid-game with no official result, the bet is voided and stakes returned. Cancelled matches after the official result is determined (e.g., after 90 minutes) are settled based on that result.

Yes — you can set daily, weekly, or monthly deposit limits in your account settings under 'Responsible Gaming.' Self-exclusion periods range from 24 hours to 5 years, during which your account is locked and you cannot log in. To self-exclude for longer than 12 months, contact support for manual intervention.